Title: Remote Customer Success Manager (US Only – Immediate Start)

Company: Paydex Technologies

Job Type: Full‑Time, Part time

Location: Remote, United States (Required)

About the Role

We're seeking a highly organized and proactive Customer Success Manager to ensure client satisfaction and long-term success by managing relationships with Paydex customers. You will onboard new clients, provide ongoing support, and help maximize the value of our platform. 

This is a fully remote role, but you must be located in the United States. We are hiring immediately.

Responsibilities

• Onboard and train new customers
• Maintain strong relationships with clients
• Monitor customer health and engagement
• Resolve issues and escalate when necessary
• Identify opportunities for upselling or expansion
• Collaborate with product teams to improve user experience

Requirements

• Must be authorized to work in the US
• 3+ years experience in customer service or account management
• Strong communication and interpersonal skills
• Experience with CRM and support tools (Zendesk, HubSpot)
• Problem-solving and conflict resolution abilities
• Ability to manage multiple client accounts and work remotely
• Available to start ASAP

Benefits

• Fully remote work environment
• Flexible schedule
• High‑impact role with room for growth
• Supportive and collaborative team culture
• Health insurance, paid time off and sick leave.

How to Apply

Submit your resume and a brief note about your experience and availability. We are reviewing candidates immediately.