Title: Customer Success Representative (US Only – Immediate Start)

Company: Paydex Technologies

Job Type: Full‑Time, Part time

Location: Remote, United States (Required)

About the Role

Paydex Technologies is a rapidly growing technology company that is seeking a Customer Service Representative to join our team. As a Customer Success Representative, you will be deliver exceptional support to Paydex clients by helping them resolve technical and operational issues while using the platform.

This is a fully remote role, but you must be located in the United States. We are hiring immediately.

Responsibilities

• Respond to customer inquiries and support tickets
• Troubleshoot platform and payment issues
• Collaborate with engineering teams on escalations
• Maintain support documentation and FAQs
• Ensure high customer satisfaction

Requirements

• Must be authorized to work in the US
• Strong customer service and communication skills
• Experience with CRM or support platforms
• Basic technical troubleshooting skills
• Ability to manage multiple cases simultaneously
• Fintech or SaaS support experience preferred
• Available to start ASAP

Benefits

• Fully remote work environment
• Flexible schedule
• High‑impact role with room for growth
• Supportive and collaborative team culture
• Competitive payrates and opportunities for growth and advancement
• Health insurance, paid time off and sick leave.

How to Apply

Submit your resume and a brief note about your experience and availability. We are reviewing candidates immediately.